Hair Stylist Horror Story Time/ The First Time I Ruined Someones Hair

I really think I deserve every fun because my hair is horrible. Not only is it damaged, it looks terrible. You can't look at me and say that my hair looks good, hey you guys welcome to my channel so today we're just gon na get right into it. You saw the title I'm going to help myself right now. I'M gon na split a little bit of T about myself right now, disclaimer, okay, let me just tell you went on who I was at this moment in time. I was naive. I was very shy and I was very lost young adult and I didn't really like asking people for help number one, because I was so shy and number two. I didn't know how to ask people for help, because I didn't want to feel like a burden and I didn't want to feel like I was getting in people's way. I want to write. I just figured stuff out on my own and figuring out how's that go. You know what it means so like that wasn't my issue, and this is why it happened this way and looking back on it, I really wish there was somebody in my life to tell me like hey and speak up, speak up. If you don't know what you're doing speak up, you're writing out of cosmetology school you're, not gon na, know everything, and if you haven't learned anything in school, then chances are you're gon na mess. Somebody up my capabilities at that time was: I knew how to cut hair. I knew how to cut hair because I had been cutting hair ever since I was in high school. I would go to the fair room on my lunch break with my friends and I would cut their hair in the thinner room to make a long story short. I was very comfortable with haircuts. I knew how to highlight, especially with bleach, so that's gon na be very important to this story, so those were my capabilities. Okay, that's what I knew how to do now that that disclaimer is over. This story is gon na be taking place at location inside the mall. This was my first job. This particular event happened about six years ago. So, as you know, there's a lot of people who work at the mall that go into salons and get their hair done. Just because it's like convenient or whatever email, and at this point I didn't really get colors too often, because there was like a star system and whoever walked in. If you didn't have clients who ever walked in and whoever had the star, they would get a client and then it would go down to the other person and vice versa itself. That'S how it worked out. So I never really got too many haircolor clients, especially because I was new unless they were like family or friends or like people. I knew from the school which this person was, who I knew from back in cosmetology school. This girl, that is going to be the main client in the story. What the story is about, we'll call her and so Anne worked in the mall okay, but I knew Anne before I got this job. I knew her from beauty school, so how I met her was she was given to me as a client when I was in school when you're in the last year of cosmetology school, they would give you clients, we would practice on them and then they would pay Half price for the services because we're students and that's why people would go to the schools to get their services done. I met Anne when she wanted to get her hair cut, and so I cut her hair. She liked it and she became a regular at the school. I only did her hair, like maybe two or three times after school. As far as services, only services that she would get from me at the school was haircuts. So when she found out that I got a job at this place in the mall, she said - oh, my god, how convenient I could just walk over right after work and get my hair done there. The jaw that I got hired at was in the mall and she also worked at a location inside the mall. It was like a phone kiosk or something like that. Rather, I would always pass by her and say hi and like we tried it up, and you know she was going to be a regular client at this time, but of course it never turned out that way because of what happened. There was one time where I did do her hair and she loved it. Do you wanted to be mostly blonde and then have a little bit of brown in between so what I did was, I did a full foil on all over her head and then I did brown in between and it came out really good. But her hair was a little bit damaged from all the previous colors that she had done so a few months went along and she decided she wanted to stop bleaching her hair. This is where things got really bad one day and calls me at work. My coworker picks up the phone and she asks to speak to me. So my karma me over I get on the phone she's like hey Connie. How are you doing blah blah blah and she asks if she can make an appointment, so we figured out a time to come in and we figured out the day. She didn't really say much about what she wanted. All that she knew is that she wanted to get rid of most of her damage that the bleach did. She also wanted to stop using bleach, so I wasn't prepared, for you know the outcome that she wanted without leech the day counts. Okay, she comes in. She sits down in my chair. She puts her stuff down, she gets ready and we're going into the consultation. She goes alright, so just to recap what I'm on I want my hair to basically be darker all around with a little bit of highlights for dimension. I like how light the highlights are, but I don't want to use bleach. Is that possible? She asked me if it's possible to get a level 9 highlight without using bleach in my little cosmetology brain. I think it's so possible. I didn't actually know if I can get her there. I just knew I would try. Why did I do that? To myself? I have the idea so just to get a better visual understanding, I'm going to show you. This is what she wanted. Okay, this is what she had. If I knew then what I know now, it really isn't that hard, except that it's impossible to get a level 9 with just color on dark hair like that, what he's just telling you what happened? Okay, so we finish up our consultation, I went to the back to mix up her color and I come out. I have a foil with me. I have the color, the two colors I had to do one right here and I an extra bowl filled with conditioner. Oh everywhere wish he was blunt, I put conditioner on them just so you know there is little to no damage so that I didn't really touch what was already blonde. So I put conditioner on that and then on her root area, where it was dark. Hd wanted like the highlights to be touched on, I want to say it was like maybe an inch or two worth about growth, so I only had a color on those bits. I used a level eleven hair, color level. Eleven hair color does not mean that you're going to get a level 11 outcome. I put a level a lemon ash on her root area and then I boiled that up - and I did a few of those throughout her hair because remember she wanted to be overall dark. So after I foiled her, I went in between her hair with the black color and I used a level one neutral. I mean, if you remember the picture that I showed you she's, like mostly highlighted, so I put a level one neutral on her blonde hair. Many cosmologists out there watching this. You know what already happened, but looking back on it and it gets so disappointed in myself, because if I only ask for help or ask for an opinion or something so anyways so after I foiled everything up and put all the color on she just sat in The chair and we waited for about like 30 to 35 minutes, and I went to go check on her foil when I went to go check on her foil. I notice that the color on her roots that I had put on the in the foils they weren't really lifting they were still like a level six like a brownish like very orange e-gold color. I was kind of panicking in this moment because I was like okay. Maybe you just need to wait a little bit more for it to get a little lighter and we'll be fine, so I said to her under the dryer now I don't really like to use the dryer personally, because it does dry out the hair, especially when you Using bleach, but we weren't using bleach at this time, so I mean I thought it would help a little bit. So I put her under the dryer. We waited about 15-20 minutes, so I came back after that amount of time and checked her phones again. It had only bumped up to the level 7 like what happened and why it was like that. But at the time I was like okay, what am I gon na? Do I did what any idiot would do, and I said: okay, he has everywhere else. It looked like she was already developed and, like it looked like, it was already good like her black was black and her blonde, like I could do something about it later like. I just need to assess what is happening underneath all this color after I rinse it out, then I can probably do damage controls, so I led her to the shampoo bowls and laid her back and I started seeing her hair out and I'm looking at her hair And I see that yeah her roots are like orange II, think he kind of would like spots at this point, because I only put them in certain areas. They are very noticeable against the blonde as well, but, as I was rinsing her hair out, the black haired, I had gotten on some of the blonde. Actually because of how porous her blonde was that residual color that was getting on the already conditioned blonde. It was thunking the color of I was rinsing it out, so her hair, it looked like it was turning green and at this point I was like just trying to get the color off of her head because it was all like mixing in together and turning like This orange a greenish color, and it was honestly at the time it was very scary. Then it gets scarier. I remember just after rinsing off her hair out having to take a minute - and I told her okay, I'm gon na - be right back and go into the back room and kind of like collect myself, because I started feeling like really shaky. I'M like nervous and like I had no idea who's gon na do because I had really honestly messed up so bad to the point where, like I had no idea how I was gon na fix this after I'm done freaking out in the back room, I come Back out to the shampoo bowl, because I don't know what I can do at this point - and I just needed to see what it looked like dry, because if you've ever gotten your hair colored in a salon, it can look different and your lights, not to mention. When your hair is in the bowl, you can't really tell like at least I can't really tell what the color is going to look like until I get them up out of the seat, sit them in the chair and start blow drying their hair to assess, like The damage, that's where you can really see what is happening in the hair, so I wrap her hair up and the tightest towel turban that I can do and then I let her back to the station. I was just going through the motions you know, and I mean like I was kind of it was like an outer-body experience, so she walks over to the chair. She sits in the chair and she tries to turn to the mirror and I'm like I'm just gon na blow dry. Like I said, you know you're here and see like what it looks like and so she's like. Okay, so I said well enemy on their hairstylist and the situation would do and I turned her seat around, so she wouldn't have to look inside the beer and see what I saw. So I turned her around all the way around and I start blow drying her hair. This is where I could see what I really did. I felt so bad that I did this her and I felt so bad for what was going to happen next. The worst part is where I put the black on the blog. It was green. It was like a very muddy like swampy green. It was not. Oh, it was not cute. Not only did she have orange cheetah spots on her head, but yeah Green Swamp, water dish, water, bottom hair - oh my god, girl. It was bad, it was so bad and I I can't even begin to explain and the kind of panic that took over my body. You know in those cartoons whenever a cartoon character would like get nervous or something like that. You would see like beads of sweat coming off for their body, like that's literally how I felt I felt it going down my back my neck, my ears, my arms. It'S like, I was getting hot flashes and I was like internalizing it because I didn't want her to see me freaking out. I wasn't saying anything she kept asking me: how does it look and I'm just like it's kind of hard to tell because sweat believe in all actuality, I knew it looked bad and I knew it wasn't gon na look even worse when I dried it. So when her hair was wet, you can't really tell that it was green, but when it was blow-dried but might really hit it and well, it was really great. I kind of liked trying to soften the blow as far as her finally singing what her hair looked like. I was like okay, we can definitely fix it. I don't want you to freak out, but like it's, not what I expected to happen, so she turned herself. She grabbed part of the desk and she pushed herself in front of the mirror where she can see and she sees her hair for the first time and her reaction wasn't at all what I expected and I'm standing there. Now like. Oh okay, I mean I'm not gon na argue with her me now. I would have been like girl. You are psycho. Are you sure like no? No we're fixing this right now, blow-dry all of her hair and, of course, it's the situation this worse, because it's all over her head, cheetah spots, um just orange, and then it's kind of like a muddy blonde. With this green blackish color all over, it was bad. It was bad and I knew it was bad. I should have known she knew it was bad, but she was like alright. Thank you so much. I will make an appointment with you later on in a few months to get this touched up and I was like okay, I mean. Obviously she wanted to go so I brought her up to the cash register and she paid the full amount. She even tipped me like 20 bucks, and at that time it was a lot of money. I mean in hindsight. I knew she wasn't, okay with it, because I wasn't okay with it and that night I went home very, very disappointed at myself. Something was wrong. Something was really wrong and I couldn't really understand how that all panned out the way it did and I not have any repercussions of it. You know what I mean little did. I know it was coming. I don't even think it was a few days that pass. I get a call at the shop and it was Anne and she asked to speak to me. So I got on the phone and I was like hey. How are you she was like hey Connie um. I really really think I want to get my hair fix or like get a refund or something because I really don't like it. I kind of saw it coming, and I understood this time because I would want my money back too. I really messed up. It was her okay, um, you're gon na have to speak to a manager about it, but just come in and we'll take care of you. She came in, she came in guns blazing so she came in and she like kind of like storms and she's like manager. You have to understand that Anne was a very assertive person and she knew what she wanted and she would go after it. She says I need to get refunds first, so my manager walks up and she's the manager that hired me. She walks up to the counter and she's like okay, I'm not anywhere near the front desk, I'm standing off to the side where my station was and I could see in and I can see how unhappy Sheila she saw me and I remember exactly what she said: Cuz, I'm so traumatized me. She looks my way and she goes you can. Actually that looks good. This is bad girl, Hey. I just stood there and I like us frozen. I didn't know what to say like. Oh of course I knew it look. I mean I told you before he even left the salon right after it happened. I mean what can I say she wasn't wrong and I didn't deserve to keep her money. I didn't even deserve to charge her, but I didn't know what to do like. I was so new to everything I I have no, I no idea what I was doing, but after Ann said that to me I couldn't hold it in anymore. I was so embarrassed because I let her walk out like that, and I should have known how she felt I felt awful for doing that to somebody and then like being okay with her walking out of the salon like that. So I went to the back room back in the hallway, where nobody can see me. I cried for a good 10. 15 minutes. It'S just so embarrassed. Man like the thing is, if I would have been honest in the first place, it probably wouldn't have panned out like that, but I mean you live in your learning right. I don't know how my manager, oh she did it, but she was like okay. When do you not like about it, and she was like touch that and she was like okay, what else do you know like, and she was like pretty okay with anything else, I mean she didn't really say anything about the green. I think she was really concerned about the lunch bits on top, but like girly hair was green. That'S all she said she was unhappy with, so I think her total was like 140 or 150, or something like that for highlights a color all over and a haircut, and she goes okay. Well, if you're happy with everything else, I'll reimburse you for the highlights, so she only reimbursed her for the highlights and not the old thing. I wish she would have gotten all of it back, but I did see her every now and then walking through the mall and like I think I saw her one time after closing, maybe like after throwing away garbage and stuff with my other co-worker, I passed by Her kiosk and she said hi to everybody else who was walking with me except girl. I guess he. Let me learn right in conclusion, always speak up, always be honest about your capabilities and limitations, and never ever ever ever try to say you can do something when you don't actually know 100 % that you can. It can save you a lot of headache. I have declined a lot of people with unrealistic services and I am really really happy that I I do that now, because it saves my client, my potential client and myself from a lot of headache and yeah. I might lose money, but I don't want to lose. My integrity so anyways, that is the story about how I really ruined a client's hair. The good news is that I learned from this experience. I know how to speak up now and I know my limitations. I know what my abilities are and I have a lot of clients. I trust me, I'm really honest with them and open and they're open to me if anyways. Thank you guys again so much for watching my video and I really appreciate your guys of support and comment down below if you've ever had anything like this happened to you or a family member or a friend, or what have you and if you're a cosmetologist. Let me know your experiences as well, I would love to read it down becomes below make sure you subscribe to my channel for more videos like this, and I will see you guys next week, hopefully alright, bye. The first time I did what the heck