How Ali Express Has Changed The Hair Extensions Game

There used to be a time when high quality weaves were unreachable luxuries reserved for only the wealthy or famous. Each of us “regulars” had to make do with what little we could get with our coins, even if that meant putting up with less than desirable, or less than realistic hair extensions.

Hair travesties abounded and the elusive “unicorn weave” was glimpsed only on very rare occasions. This girl would change her hair every month and always look flawless, but nobody knew how she could afford to look so good. Well, her secret is out: more often than not, that girl shops at Ali Express.

If you routinely wear hair extensions, you’ve probably heard of Ali Express, an online marketplace which has become notorious for providing high grade hair extensions at affordable prices.

Never heard of them? You probably have been spending too much money (at overpriced hair companies) or too little money (at your local beauty shop) on your hair. There are of course pros and cons to both.

At expensive hair companies you often can get a product that lasts for years; at your local beauty shop, it is quantity, not quality that matters, but what if you could have both? That is precisely what Ali Express offers through the wide selection of vendors available on the website.

The site itself is not limited to hair; everything from clothing, to jewelry and even automobiles can be purchased from there in a format that is similar to Amazon.

However, what they are best known for is, of course, their hair. They carry everything from wefts, to full wigs, to closures, frontals, wig caps, clip ins and more.

Everything and anything that has to do with hair extensions can be purchased on the site and it acts as a virtual candy shop for weavologists like myself and especially for those who prefer to change up their look constantly. (I’m looking at you beauty supply store ladies).

What if you could invest just a little more in your hair and avoid the many frustrations that come with most beauty supply store hair like tangling, matting, or shedding? Ali Express is changing the game by offering a streamlined buying process through which a customer can gauge hair quality, reach out for help in case of doubts, and even find out the not-so-nice details about a potential hair buy before taking the jump.

Personal customer service

Not sure what size cap to get? Have questions about the natural styling or quality of the hair? Each vendor, depending on the size of the company usually has one or more customer support representatives on hand to answer any questions that customers might have about their hair extension products.

Depending on the reputation of the company’s customer service, these reps will usually respond within a day or two. Sometimes they are online for a live chat, indicated by a colored emoticon directly beneath the “Contact Seller” box.

Why take a blind leap of faith when you can talk directly to a representative to assist you with your concerns. They are also available after you have purchased and received your hair for any dissatisfaction or problems with the order. Ali Express offers a money back Buyer protection so if you receive something that is not what you ordered, or does not appear as it was advertised, you can return it for a full or partial refund, depending on the circumstances.

No holds barred customer feedback

If you’re the type of person who is wary of assurances that come directly from a seller, each vendor’s page not only allows you to view the feedback scores for each product, but also the customer reviews.

Feel free to peruse statements from real people, many who are in the US, that are candid and objective real people who decided to trust the vendor, before you do.

What’s nice about this is the fact that if a vendor has a large number of purchases and therefore reviews, there is a great deal of material to sift through allowing you to find out the good, the bad, and the ugly about the hair that you are considering purchasing.

Most of the time people will also post pictures of the hair in its packaging as they first received it as well as how it looks installed, allowing you to see if there are any differences between what the vendor is selling and the reality of the product. There are also usually comments about the delivery speed as well as how customer service handled any complaints or problems that customers have had with the hair, so it is definitely a good place to check out before purchasing.

Trusted sellers

On Ali Express, vendors are graded not only based on the quality of their customer feedback, but also on the how much feedback they have received.

The lowest level is represented by simple medals, representing a low quantity of customer feedback, which is generally where newer vendors land, however, the most well known vendors on Ali Express have badges littered with diamonds, and even the elusive crowns, which represent vendors who have received upwards of 20,000 customer reviews.

Usually these are the most trusted vendors and their products will have thousands of reviews to look through, which reveal everything from their consistency, to their lack of customer service.

So why take another risk on an unfamiliar hair company’s website when Ali Express offers all of the tools necessary to guarantee a satisfactory purchase? Quality hair is not easy to come by, and certainly not cheaply, but Ali Express breaks all the rules.

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