Hair Business Owner Loves Her Extensions, Clients Don’T. Here’S What I Recommend!

Hey there welcome back to my channel. My name is brittany, bundles and today's video is going to be a scenario, a scenario that i was actually emailed and i'm going to be talking uh the scenario through with you all um, pretty much it's about a hair owner who likes the hair that they're selling A hair business owner who likes the hair that they're selling but their clients, don't um. So with this email of course, i asked some questions. You know i'm like one moment here. Let me back up. I need to get some coffee because the coffee that my mom made this morning - oh no one liked it so i'm gon na go, get me and her some coffee but um and ignore my squeaky. Will it should calm down once the car heats up a little bit, but okay, so the hair business owner likes her hair. She did the testing and she actually wears her hair and she's wore it in the past as well. She'S tried different textures and she loves it. However, a couple of her clients don't - and she was asking me what my recommendations are, because she watches some of my videos and she mentioned that she remembers me saying you know you should ultimately sell a product that you enjoy, that you find value in, because it's Going to be easier to sell it to others so um she wanted to pretty much know what to do in that circumstance. So i'm going to be giving you all my perspective, my recommendations and things like that. So if you are interested be sure to give the video a big thumbs up, please make sure that you are subscribed and let's get right into it. So the first tip that i have in that scenario, if you are selling hair, let's say you're an online here vendor and you have tested your hair. You like the hair, and let's say you, sell the hair to like, let's say five clients and out of the five clients or customers that buy the hair. Two of them are like no, this is not it. I'M not happy. I'M not satisfied with the hair. This is what i recommend you do. First recommendation is listen and try not to easily get offended it's distracting from finding a solution. So one big - i guess i don't want to say big, but one common issue - that a lot of entrepreneurs run into is their pride. That'S an issue that people period entrepreneur not run into their pride, try to listen to what they're saying, because it there's a possibility that you can like something that your clients, don't not everyone's going to like the same thing. Not everyone is going to find value in the same thing, not everyone's going to find a benefit. In the same thing, you can try the texture, you may love the texture. You may love the extensions, but you have to remember that's based on what you're, looking for and based on your prior experience. So what i would do is ask additional questions: try to figure out exactly what the issue is because a lot of times people may just say i don't like it, but without you actually being able to define and figure out why they don't like it. It'S going to be hard for you to find a solution and give a recommendation so figuring out why you know asking, like i said, uh before some other videos, those open-ended questions, so that you get more than just a yes or no and you're able to find Out more information pertaining to an ultimate solution, so maybe say something like you know, wow, you know i i uh, even if you want to say i'm sorry, i'm sorry that you didn't like the product that i told you that definitely wasn't my my goal. It wasn't my goal to sell you something that you didn't like. So let's talk about some some options here, let's look at what went wrong and let's see what we can do to find a solution for us. Tell me a little bit about your experience. What didn't you like about the hair? So that's an open-ended type of question you're, showing empathy you're apologizing for the experience you're using the word. We letting your customer or client know that you're in it together and you're able to learn from that experience. They may say something as simple as well. I don't know how to curl hair, and i wish i would have gotten the body wave instead of straight because it's too straight for the style i'm going for and then you may ask additional questions. Okay, so you know um besides you being able to curl the hair, because i can definitely help you with that. I can show you some videos that i found on youtube. I can also share with you some of my personal experiences on how to curl extensions. Besides, that was there anything else with the hair that you didn't like, and they may say absolutely not like there's nothing else and you're like okay, all right, so i can help with that. Instead of getting super offensive and being like no there's nothing wrong with my hair, you must have done something wrong. You know jumping to conclusions and assuming that you know the issue before even asking. I have seen people that has that have done that before and i want to say here. I apologize if you can hear the heat, but it is freezing right now, so i have to have the heat on, but i i know people that have done things like that. Not just in the hair industry but in general have jumped to conclusions got upset with their customers and clients, and it's kind of like well man like the issue that they had wasn't, even that that huge compared to what it could have been and there's a solution That you both could have come to to be able to bounce back and keep moving forward um when you get offended easily, it distracts from finding a solution. That'S in all aspects of life, that's in your personal life and also in business when your quick temper hot temper easily upset easy to pop off easy to set somebody straight. That'S not a good practice to have in business because, like i said it distracts you it's kind of like that pride thing. It allows your pride to pretty much take away the potential still that you could have had, and also that experience and a negative experience. A lot of times may hold more weight than a positive one. Unfortunately, a lot of times people hold on to negativity more than they do positive. Somebody will remember a negative experience word for word action for action over a positive one in a lot of circumstances. That'S just how a lot of people are set up so keep that in mind. The second tip that i have is offer options, so you may be in a circumstance or a situation where you find someone um, and you tell them about your business and they're excited and they order from you and they may not like the hair that they order. Let'S say that they're used to raw extensions, raw virgin hair and you offer um virgin extensions. You don't offer raw hair and they're like okay. Well, i'm used to getting raw hair and i just wanted to try virgin hair, but i don't like it. That doesn't necessarily mean that there's anything wrong with your virgin hair. That means that it's something that they're not used to so offer them options. Okay, so tell me a couple things that you really really enjoyed about raw the raw hair that you you're used to wearing. They may say something like where i really love the curl pattern, and you may have noticed that they got kinky straight, for example, so that would give you some other recommendations and options. If you don't offer raw, you may want to offer um deep wave or you may want to offer a kinky curly texture, depending on what they're used to and what they're looking for, but offering options, and sometimes you may even have to offer outside of your business Partner with another company, i always talk about building uh resources and when i say partner, i'm not saying that you have to go into contract but build a relationship with another business owner that doesn't offer the exact same textures that you offer. That way. You both can help each other if a customer is looking for something that uh you don't offer, that's what i don't have already. So maybe you uh, you know, grow relationship with a company that offers raw extensions and you don't that way. You'Ll be able to send customers their way to to help your customers have an overall, better uh experience, and you know they'll actually feel like you're working for them you're, giving them what they want instead of what you want them to have, and then in return you're Helping somebody else with their sales - and you know they're, going to remember that, so you know maybe next time when they have a customer, that's looking for something they don't offer they'll send them over to you. So it's building relationships and it's also allowing that person to know that hey, you know, i'm still looking out for you. I still have you in my best interest, even though you didn't buy anything, i want to give you options so that i ultimately can find a solution for you. So the third tip that i have is order multiple times from your vendor, to see how consistent their quality is. This is another reason why i don't believe that anyone should just rely solely on just pictures: okay, when you're buying virgin hair to sell i'm not against drop shipping, not 100 against pre-ordering, as you go either. I'M not! But when you do certain things that way, when you actually don't have um inventory on hand, you want to be completely sure, because if you have inventory on hand, that's a different story, you can actually see the extensions you can fill the extensions you can test. The extensions you can do more, you can wear the extensions if you don't have inventory on hand and you're only relying on pictures and that's what got you to order, or only relying on word of mouth and that's what got you to order? You run the risk of, or even let's say you order, a sample from that vendor. One time again, i'm not saying don't trust the vendor, i'm saying that you run the risk of not knowing exactly how that been. How consistent that vendor's quality is. So you run the risk of not knowing how consistent that vendor's quality is meaning. You may think, based on the pictures that you saw based on the reputation that they have based on the sample that they sent you that this vendor sends out good quality extensions. All the time and you may go ahead and you know start off pre-ordering and then work your way up to buying in bulk and then, when you buy in block and you send over here, you may notice that some customers are saying that their hair is shedding For example and you're like, but what the heck you know because i sold it to you - know a couple other people and none of these people said anything about hair shedding. Now i'm not saying that you're, you know, i'm not. You might be thinking to see mine. I'M not saying that you know this. Customer client is lying, but i'm just saying like dang, no one else said that come to find out that you're not getting the same consistent quality. Every time you order, so your vendor is sending you out. Maybe a mix of grades, seven, eight and nine: it's sending you a mixture of different grades of virgin hair. So some of the hair that you're sending out you know and that'll undoubtedly is good hair and then some other hair that you're sending out is not so you have to be cautious of that and you have to grow relate it. I don't want to say have to, but i recommend you having a relationship with your vendor. That way, you can easily communicate and be able to fix issues that come that you know that arise with customers and clients, because the longer you stay in business, the the higher chance you have of having an issue that doesn't mean that you're, a bad business owner Or that your company isn't going to last that you're selling um bad hair or bad product, it just means that you know not everyone's gon na be happy, but we want to try to find a solution to fix to fix that for everyone. You know what i mean like not saying you are every time, but that's our goal, so i would recommend ordering multiple times from that vendor. Even if you have to order a few different samples, i would recommend continuously ordering so that you can see. Okay is the quality consistent? I know that they sent me this for this order, but you have to think you know just just rationalize it. A lot of companies, i've heard and i've also experienced when i was trying to look for different vendors - will send out great hair because they know that you're trying to start your business and you're looking for great hair and then, as you, continue ordering. The quality drops down, so it can be a tedious process, finding vendors that you trust. That'S why there's value in drop shipping value in um um, working with vendors, that you have a a good level of communication with that's going to reply back to you and things like that again, like i said with drop shipping, i don't recommend just drop shipping without Testing out the hair, i always recommend testing out the hair. I always recommend ordering from that vendor. First, i always say that. That'S why i offer different sample options on my website. Badchacare.Com and if you are interested in selling here in bulk or drop shipping, be sure to go to my website and look at some of my options or reach out to me to discuss options further. But that's why i recommend it, because you want to be able to know the extensions that you're selling, even if i think, they're great extensions and five other people can vouch for me. You still want to make sure it's something that you're comfortable with selling um. The last tip that i have is test the hair and ask questions to better understand if maybe there's a better product or process that can be imp, supplement, supplemented for a better outcome, so kind of. Like i just mentioned, you want to ask those questions to understand. Exactly what the issue is and what you can do to resolve it? Sometimes you have to think outside of the box. Sometimes it's not just an easy fix or an easy answer, but that's what makes you a great business owner. That'S what makes you a great entrepreneur. That'S what makes your business have good customer service and stick out from others when you are actively trying to find a solution for those that have trusted you with their investment. Ultimately, i want to say this: if you own a hair business, there are going to be clients that don't like every single product that you sell. That'S life: if you own a car business, they're going to be clients that don't like every single card that you offer or that you sell. We already know that, but sometimes the reason that people aren't liking, things is not because you have a bad product. It'S because the proper expectation wasn't set up front, so maybe they're upset because they didn't know your shipping time frame before they placed an order that wasn't anywhere in the website and it wasn't communicated. So they were expecting to have their hair in three days turns out. They'Re not going to get their hair until you know until uh five days pass, so that could cause a dissatisfied customer experience. You may have someone that um thought that the body wave was a little bit more wavy than what it is and they're upset, because they were looking for a different hair texture. You may find someone that thought that, when they ordered your hair, it was going to be in the color jet black, even though it's virgin hair, but you didn't, have it specified on the website as to what color that the hair that you sell is if it's Virgin here a lot of times, it's going to be a natural brown, but that can all be fixed by letting them know. Well, hey, you know, we do have options to get the color that you're looking for you can send them over tutorials on how to dye the hair black send them over recommendations. There are so many different options, and if you ask enough questions, they may say i really don't care about the color, the hair being black. It'S just. I needed the hair to blend in with mine, and you may have to recommend some different options. We'Ll have you consider wearing a closure that way you, wouldn't you really don't have to worry about blending or frontal, and they may say: oh no. I'Ve never tried. One tell me a little bit more and that's the way that you can actually increase that sale. So there's just different ways: we want to learn how to communicate with people and, like i said before, sales, the fundamentals when you're diving into how to sale. It all starts with relationships. It does and a lot of people are so focused on the money that they forget to treat people right. People remember if they don't remember anything else, they remember how they felt in almost every aspect. There are restaurants that i've gone to. I don't remember how the food tastes. I just remember how i felt i remember that i wasn't greeted or i remember that i didn't really have a pleasant experience, so i won't go back same with some nail techs. I don't remember the exact design i got, but i remember when i went there, the nail tech was really rude to me, so i won't go back so people remember and respond to how they're being treated. So those are my recommendations for scenarios like that. I really hope that this video helped, if you have any other scenarios that you'd like me to address on this channel, feel free to leave them down below or send me an email again. I apologize for having the heat on, but it is cold and i needed to record this video before i go back in. I want to thank you all for watching and i will see you all in the next video bye